Privacy Policy
NeoMindzLive respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights.
1. Information We Collect
We may collect the following types of information:
- Contact information: email address (when you contact support or receive access information).
- Payment information: payments are processed by Paddle. We do not store your card details.
- Service usage data: basic activity data required to provide access (e.g., access status, timestamps).
- Device and technical data: browser type, device type, IP address, and logs for security and troubleshooting.
2. How We Use Your Information
We use your information to:
- Provide and maintain the service (including access to the IQ test).
- Process payments and confirm transactions (via Paddle).
- Respond to support requests and communicate with you.
- Improve the service and ensure platform security.
3. Payments (Paddle)
Payments are handled by Paddle as our payment processor. Paddle may collect and process payment-related information according to its own policies. NeoMindzLive does not store your full card details.
4. Cookies & Analytics
We may use essential cookies to make the website work properly and to maintain session/access functionality. We may also use limited analytics to understand website performance. We do not sell personal data.
5. Sharing of Information
We do not sell or rent your personal information. We may share information only when necessary:
- With service providers (e.g., payment processor Paddle) to deliver the service.
- To comply with legal obligations or valid government requests.
- To protect the security of the service, prevent fraud, or enforce our Terms.
6. Data Retention
We retain personal data only as long as necessary to provide the service and comply with legal obligations. Support emails and payment-related confirmations may be retained for recordkeeping and fraud prevention.
7. Data Security
We use reasonable security measures to protect your data, including access controls and secure infrastructure. However, no method of transmission over the internet is 100% secure.
8. Your Rights
Depending on your location, you may have the right to:
- Request access to your personal data.
- Request correction or deletion of your personal data.
- Object to or restrict certain processing.
To make a request, contact us at neomindzlive@gmail.com.
9. Children’s Privacy
Our service is not intended for children under 13. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
11. Contact
If you have any questions about this Privacy Policy, contact: neomindzlive@gmail.com